Volume guide - this guide breaks down how volume is calculated in each dashboard

Why Volume Doesn't Always Match Across Your C60 Dashboards

Each C60 dashboard is built to answer a different business question, so each applies its own default volume filters. This is expected and not a data error. Three filters drive most differences: cancelled orders, pickup/FOB tickets, and (for margin dashboards only) delivery validity.

Cancelled Volume

Volume tied to orders or tickets that were cancelled.

Excluded by default everywhere except Order Activity Tracker, which is built specifically to surface cancellations and their frequency.

Pickup / FOB Volume

Volume picked up by the customer at the plant, with no delivery cost to producer.

Included in margin dashboards (pickup margins can differ) and delivery-cost dashboards typically exclude it, since there is no delivery cost to measure.

Valid / Invalid Deliveries

Applies only to margin dashboards. A delivery is “invalid” when revenue or material cost data is missing or inaccurate, so margin can't be reliably calculated.

Invalid deliveries are excluded by default so margin reflects more trustworthy data.

Default Volume Filters by Dashboard

All dashboards include delivered (trucked) volume by default.

Dashboard	Cancelled Volume	Pickup / FOB Volume	Valid/Invalid Filter*
Margin by Customer	Excluded	Included	Applies
Margin by Product	Excluded	Included	Applies
Sales Analyzer	Excluded	Included	Applies
Customer Scorecard	Excluded	Excluded	Applies
Customer Cost of Service	Excluded	Excluded	N/A
Customer Churn	Excluded	Included	N/A
Customer Delivery Performance	Excluded	Excluded	N/A
Order Activity Tracker	Included	Excluded	N/A
Smart Pricing	Excluded	Included	N/A
Demand Spread Index	Excluded	Excluded	N/A
Truck Activity Comparison	Excluded	Excluded	N/A
Truck Usage	Excluded	Excluded	N/A
Status Accuracy	Excluded	Excluded	N/A
Driver Productivity	Excluded	Excluded	N/A
Batching Accuracy	Excluded	Included	N/A
Design Yield	Excluded	Included	N/A
Performance Analyzer	Excluded	Excluded	N/A

Using the Settings Panel to Compare Volumes

Every margin dashboard has a settings panel (gear icon, top right) with two filters that let you adjust the volume shown: Delivery Type and Delivery Validity. These are the same filters described on the previous page, this panel is where you view or change them.

1. Open Settings

2. Delivery Type filter

3. Delivery Validity filter

Delivery Type — defaults to “All.” Switch it to “Delivery” or “Pickup” to isolate one type of volume. This is how you include or exclude pickup/FOB volume within a margin dashboard.

Delivery Validity — defaults to “Valid Deliveries.” Change it to “Select all” (or add “Invalid Deliveries”) to see total volume inclusive of invalid deliveries, useful for reconciling against dashboards that don't apply a validity filter.

Example: a customer with a $50/yd³ average margin and a 75% valid delivery rate has its margin calculated on that 75% of volume — the remaining 25% is flagged invalid and excluded by default (view invalid deliveries anytime to see why, e.g. missing cost or revenue data).

Caution: Including invalid deliveries runs the risk of margin metrics being incomplete or inaccurate, since revenue and/or material cost data for those tickets is missing or unreliable. Use this view to reconcile volume totals, not as the basis for margin or pricing decisions.

Volume guide - this guide breaks down how volume is calculated in each dashboard

Each dashboard can calculate volumes differently depending on the type of insight it's designed to provide. This guide breaks down how volume is calculated in each dashboard, so you can quickly explain why the numbers don't always match up from one dashboard to another.