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Customer Delivery Performance Overview

Here's all you need to know about Customer Delivery Performance.

Overview Video 📽️

CDP Overview

📕 Description

The CDP dashboard identifies which customers and jobsites have the most Overlap (times where more than two trucks are on site with concrete), and which have the most Gap (times where there are gaps between loads with no concrete on site). ​

This allows RMC producers to optimize job site truck allocation and reduce the amount of overlap and gap, increasing both trucking efficiency and customer satisfaction.​​

🎯 Management Questions

  • What is the cost of the inefficiencies between our dispatching and our customers?
  • Which customers are the least harmonized with our dispatch, creating gaps and overlaps?

  • Which pours have had the most overlaps and gaps? 

  • What was the flow of the pour?
  • Which jobs are over trucked?
  • Which jobs are under trucked?

💰 Opportunities

Opportunities are calculated based on the last month's data, and then are annualized.

Learn more about how we calculate opportunities here.

📊 Data Inclusion

Cancelled deliveries are excluded

Pick up deliveries are excluded

✅ Data Requirements

Dispatch Stream required