Customer Cost of Service Overview

📕 Description

The Customer Cost of Service Dashboard allows users to precisely analyze the cost to service each of their customers, job site, projects and products. It provides insights on the exact cost drivers that are influencing each customers cost to service. This includes average load sizes, waiting time on site, pouring time and travel time.  

🎯 Management Questions

• What is the cost of servicing each customer?
• Which customers have the highest or lowest cost to service?

• What opportunities exist to improve service efficiency for each customer?

• What is the projected cost impact of improving logistics efficiency for a selected customer?

💰 Opportunities

Opportunities are calculated based on the cost to service the individual customer, job site, project or product versus the all customer average.

Opportunity values vary based on the date range, plants, customers and market segments selected. 

Learn more about how we calculate opportunities here.

❓FAQ

1. How does C60 handle missing timestamps?

When a timestamp is missing or is inaccurate, C60 does not attempt to estimate the timestamp. Instead, when a timestamp cannot be used to calculate a particular delivery phase. C60 will utilize either the planned value or an average. 

Example: If the arrive site timestamp is missing or inaccurate on a delivery. C60 cannot accurately calculate the travel time to the job site. C60 will then use the average travel time to the jobsite from historical deliveries in which the timestamps are accurate. If we cannot confidently calculate an average due to not enough historical data, we will then use the planned travel time determined by dispatch. 

📊 Data Inclusion

✅ Data Requirements