Customer Churn Overview
📕 Description
Customer Churn dashboard allows producers to quickly identify customers who have churned or are at most risk of churning based changes in volume. Producers can quick identify which customers have had a substantial drop in volume compare to the previous year or previous time period. Customer Churn also highlights the revenue impact each customer has on their P&L.
🎯 Management Questions
- Which customers have or are most likely to churn?
- How does a customers volume change compare to their market segment?
- Which market segments have the highest drop in volume?
💰 Opportunities
Customer Churn does not display any opportunity value
❓FAQ
📊 Data Inclusion
Cancelled & Pick up deliveries are excluded
✅ Data Requirements
Dispatch stream required including access to customer volume and sales data